Welcome to our Customer Reviews Page! We value the feedback of our esteemed customers and invite you to explore their honest and authentic reviews. Hear firsthand experiences, satisfaction, and recommendations from those who have chosen our products and services. Their valuable insights will help you make informed decisions and trust in our commitment to excellence.

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Hear What Our Clients Have to Say in Customer Reviews:

I’m very pleased with my experience with ETBS. Tiffani did a great job taking my info and filling my order. She worked with me when bad weather delayed me a week from picking up my order. Everyone was very friendly and helpful and a pleasure to do business with. – Tom Ekers

A very pleasant experience. While hunting for solid pine doors for my new home in the mountains I came across East Tennessee Building supply. They answered every question I could come up with and fulfilled my order on time and on budget. I highly recommend them. 5 stars. – Anonymous

Your products, service, price and plain down home friendliness is unbeatable.  My knotty pine flooring is about 95% laid and looks terrific. Exactly what I was looking for. The siding will go up later this summer. Hats off to Robin and everyone at ETBS. – Ken Ewart

Disclaimer: COO (Charles) is a neighbor and friend. They went out of their way to find me the best prices for most all the materials for my farmhouse addition. It’s not every day the boss delivers your materials to your site! – Randy McVeigh

Our order was handled perfectly. Robin went the extra mile for us. – Chip Carrier, Carrier Construction

Mandi was very helpful and took time to help us find what we were look for. – Jo Ellen Bunten

The two ladies that answered my questions before I ordered were wonderful. I can’t say enough about them. – Robert Schlenke

Great customer service, super product and a more than fair price. Bought two hand hewn timbers for new home mantels. – Austin Guest

Great customer service, communication, and attention to detail. Thanks to Nicole for helping us with our order! – Billy Odom

East Tennessee Building Supply provided me with terrific customer service and quality cedar siding. –Chris Duke

This was my first time ordering with East Tennessee and Robin as their representative! I couldn’t have been more pleased with her knowledge of the product I was looking for and the easy manner she has dealing with customers. From the very first email she always answered me promptly and with the information I asked for. Lastly she apparently delivered my order to shipping promptly because it was here in just a few days! I will do business with you again! – Dan Dyszelaki

We ordered 3 knotty pine doors from East Tennessee Building Supply and I was overjoyed with these doors. They are beautiful with a huge number of knots and exceptional graining throughout. They are simply beautiful. The staff was very helpful and very courteous through this ordering process. Thank you East Tennessee Building Supply your help is greatly appreciated. – Jerry Burton

It was a great experience dealing with Robin and the folks at East Tn Building supply. Their materials were first class and prices were great. Most of all, they did exactly what they said they would do, and on schedule. They’ll be the go to for my next project! – Rob Beaty

It is hard to express the experience I had with ETBS. They are one of the greatest group I have had pleasure to deal with. Each staff was very professional, yet very friendly, They were well knowledge in the products. To me, they are top of the line. – Willis Osborne

They went above and beyond our expectations! We knew we were going to be a little late getting to their yard, and they said “No problem! They would wait.” But, due to an accident on the interstate we were delayed more than 4 hours, which put us at their lot about 5 hours after closing. Not only did they wait for us, they loaded us in no time and then when our trailer light plug arched and blew out the trailer lights, they jumped into gear and came up with all the stuff to fix our lights, including new bulbs, wire, tape and helped get us back on the road home. This was our first time doing business with the, “East Tennessee Building Supply” company, and I will say it won’t be our last. We can’t say enough about their generosity. Not only was it late on a Friday night, it was Good Friday, and they didn’t have to be there at all. Thanks so much! – Mitch & Rene Jones

These people are great to deal with.  And if you have a unique request they dig and find a supplier that can handle it.  They found me a supplier for some Eastern Red Aromatic Cedar cut special for my needs.  The wood was absolutely beautiful, low spoilage too!  And their customer service is the best I have EVER dealt with as a contractor.  Unfortunately, they’re only 1.5 hours away!  I am going to blow my entire budget for this project on their special woods and products!  I HIGHLY, HIGHLY recommend dealing with Tiffani, she is great! – Karl Phares

I needed some white pine beams in a hurry a competitor could not or would not rush for me. When I talked to Mandi she immediately made arrangement to ensure the beams would be ready and called me back to verify. This was also in the middle of them moving to their new facikity. I could not be more pleased with the way the entire process went. 5 stars is not enough, but it is all there was. – Donald Rogers

I needed to match some pine siding from another supplier who couldn’t deliver the goods, and ETBS was very helpful and provided quick service and prompt responses to my questions. The siding worked out great. Customer service is certainly a priority for these folks. – David Mitchell

My rep, Robin, at the company was very responsive and helped push through some delays by the freight company. Service was fast and the product was exactly as described. I ordered tongue-and-groove siding and sometimes there is damage, but not in this case. The wood pieces were intact and very high quality. – J. Bryant Evans

I tried to leave positive feedback for Robin. She did a very good job.  My google account is not working and therefore I could not sign in to leave the comments. Please pass along my thanks to management that Robin was excellent and I will consider East Tennessee Building Supply for future needs. I might even visit! – Bob Strini

Robin was a pleasire to work with. Quick to answer calls. Very knowledgeable. Took care of all the details for me. – Bill Spurgeon

Robin answered all my questions and price matched the materials I needed. Very happy. – Gary Eischen

Thanks to Robin for preparing my order of tongue and groove wood. I like the live chat.  The wood is reasonably priced and is very nice. My order was neatly wrapped for pickup. I am very well pleased. Thank you. – Larry McMurray

Great experience! Mandi in sales was very helpful and the folks there scheduled delivery of my order at a time that was convenient for me. The 1×12 tongue & groove I ordered arrived in great shape, with very minimal splits/warped boards, etc. I will definitely shop with them again! – Fred Eastwood

Tiffani was very helpful in my search for pine beams. These are not the easiest things to find and the prices are competitive. I plan to inquire with these guys on more items in the future. They are easy to work with and very courteous. A+++ – David Alexander

Robin Morrison and East Tennessee Building Supply are awesome! Super friendly and outstanding customer service! I am located in Virginia and they treated meet like I was their neighbor next door. Thanks Robin – David Crawford

Robin and the gang at ETBS were great to work with. They went above and beyond to help me get what I needed for my house. I know where I will go if I ever need any of their products again…….customer for life. – Mark Morton

Even though I had only a small maintenance order, I still received full service from East Tennessee. Helpful in ordering and arranging receipt. Thanks! – Doug Steiner

We called in an order for some wood, and Robin was able to deliver it the next day!! Plus we received a handwritten “Thank You” note a few days later. Awesome customer service. We will definitely use East Tennessee Building Supply in the future. – Dona Seminetta

Just a note of appreciation for the professional way you guys do business; we truly appreciate it. Not only did we find the material we bought to be of high quality, but we were extremely pleased with the prices you gave us. Thanks again and keep up the good work; we will be repeat customers. –Byron DeWitt

I’m sending you this email in hopes you may find the pleasure and satisfaction my wife and I enjoy beholding the finished gables. I could not be more pleased with the product. The shingles are top of the line and enhance the finish more than I could have imagined. Again, thank you very much for your assistance in acquiring these excellent shingles. – Charles Barnes

The young lady, Robin, who helped us was super knowledgeable about the entire operation. She has our material ready for pick up and was gracious enough to give us a brief tour of the location. Material was first rate and the price /foot was competitive. We will certainly be using East Tennessee Building supply in the future. – Ed Underwood

Great experience doing business with the people at East Tennessee Building Supply! Wonderful products and even better prices!! Customer service is A+ – Jackie Ramsey

Fantastic service! Robin was the best. – David Carrigan

We highly appreciate your feedback. Please don’t hesitate to reach out to us and share your experience.