Here are some of the most common questions that we receive from our customers. If you do not see your question on this page, please call us.

Why are your prices so much less expensive than other companies?

We can only assume that our ability to offer such great pricing is due to our low overhead because we use the same suppliers that those other companies are using.

We also don’t spend a lot of your money to advertise in print or other media as we prefer to rely on our word of mouth reputation for good business practices and quality materials.

How long have you been in business?

East Tennessee Building Supplies was started in 2006 with Charles and associates having many years of prior experience in the log home industry.

We are a small company with low overhead which will save you money compared to other companies.

What is the payment schedule?

Shipping can be arranged using our discounts to ship anywhere in the continental states. Sales Tax is collected for all sales delivered or picked up in the state of Tennessee. For a no obligation quote on your delivery, please call our office.

What about financing?

Although we do not offer financial assistance, we will provide you with a list of lenders who understand the building process of log homes, making your project much more manageable.

Where is Greeneville, TN?

Located in the Northeast corner of Tennessee, Greeneville is in Greene County, about 30 miles Southwest of Johnson City.

What is your Refund Policy?

If your product is defective, damaged or not as you ordered, please reach out directly to your sales representative within 3 days from date of receiving material so we can assist you.

Other products will incur a 25% restocking fee. Only items in original condition will be accepted for returns. Any credit card fees incurred by East Tennessee Building Supply will be deducted from customer’s refund amount. Buyer pays shipping, and shipping money will not be refunded.